Ecobee Touch Screen Not Working [Fixed]

If you have an ecobee thermostat with a touch screen, you rely on that screen to control your home’s heating and cooling system. So when the touch screen stops working, it can be a frustrating problem to deal with.

 Not only can it be difficult to adjust the temperature settings or set schedules, but it can also prevent your thermostat from properly functioning overall.

In this blog post, we’ll explore some of the common causes of ecobee touch screen issues and provide troubleshooting steps to help you resolve the issue and get your thermostat back to working properly.

Read also: Trane thermostat touch screen not working

Common causes of ecobee touch screen not working

There are a few reasons why your ecobee touch screen may not be working as it should. Here are some of the most common causes:

Dirty screen

If the touch screen on your ecobee thermostat is covered in smudges or dirt, it can interfere with its functionality. This can make it difficult to select options or make changes to your thermostat’s settings.

Thermostat  reboot needed

Sometimes, the touch screen on your ecobee thermostat may stop working due to a software issue. In this case, simply rebooting the thermostat can often resolve the problem.

Loose wiring

 If the wiring on your ecobee thermostat is loose, it can cause issues with the touch screen and other functions of the thermostat. This can prevent the touch screen from working properly.

Outdated firmware

 If your ecobee thermostat has outdated firmware, it can also cause issues with the touch screen. Updating the firmware can sometimes resolve this problem.

Also read: Why Is My Ecobee Not Turning On After Install?

Steps to troubleshoot ecobee touch screen not working

If your ecobee touch screen is not working, there are a few things you can try to troubleshoot the issue before seeking further assistance. Here are some steps you can take:

Cleaning the screen

The first thing to try is cleaning the screen. Use a soft, dry cloth to gently clean the touch screen. Make sure there are no smudges or debris on the screen that could be interfering with the touch functionality.

Read also: How to Fix Lennox icomfort Thermostat Blank Screen

Rebooting the thermostat

If cleaning the screen doesn’t work, try turning off the power to the thermostat for a few minutes, then turning it back on. This can help reset the system and may resolve any issues with the touch screen.

Checking the wiring

 Make sure the wiring is connected properly and securely. If the wiring is loose, it can cause issues with the touch screen and other functions of the thermostat. If you’re not comfortable checking the wiring yourself, contact a qualified HVAC technician to assist.

Also read: Ecobee thermostat not cooling to set temperature

Updating firmware

Check if there are any firmware updates available for your ecobee thermostat, and install them if possible. Updating the firmware can sometimes resolve issues with the touch screen.

Contacting ecobee support

 If none of the above steps resolve the issue, contact ecobee support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement if necessary.

Read also: Carrier thermostat blank screen


In summary, having an ecobee touch screen that is not working can be a frustrating issue, but there are several common causes and troubleshooting steps that you can take to resolve the problem.

 By cleaning the screen, rebooting the thermostat, checking the wiring, updating the firmware, or contacting ecobee support for further assistance, you may be able to get your touch screen working properly again.

More resources: https://support.ecobee.com/s/articles/My-ecobee-thermostat-won-t-turn-on-How-can-I-troubleshoot


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